Support center

About

What is Terminal3?

What is Paymentwall? How is it related to Terminal3?

Payment methods

How many payment methods do you have?

I already offer credit card payments to my users. What else do I need?

Account

How do I delete my account on Terminal3?

I have forgotten my account credentials on the gaming website. What should I do?

Payments

Am I being charged for 'Initiated' payments?

How do I cancel recurring billing for a subscription?

How can I add my preferred payment method?

How can I check my previous payments?

Do you store my credit card details?

How can I remove autofill of my credit card details?

My money was taken from me but I still don’t have the credits. What should I do next?

I am trying to make a payment using your platform but I’m not able to proceed! Can someone please help me?

How long will it take for my bank transfer to go through?

I was charged multiple times by Terminal3 but I only paid once.

Why was my charge higher than what I paid for? Why is there an additional charge?

Payment Verification

Why was my payment blocked?

I was blocked from making new payments. Why am I being asked to provide my personal documents?

I don't have a scanner to scan a photo of my card or ID. What should I do?

Is it secure for me to upload a scanned copy of my personal ID?

Do I need to upload my documents each time I pay?

In case I change my mind to make the payment during the transaction verification, how can I cancel my payment?

My credit card was stolen. Can you make sure that I would not be charged from this card?

What happens when I’m using a different credit card from the one that I used to pay with?

Why am I being asked for an ID and/or a copy of my payment receipt?

Payouts

How can I receive my payout?

How often can I receive my payouts?

I am still a minor. Can I receive my payout?

In which currency can I receive my payout?

Is there any minimum payout amount that I need to meet?

Why are you not sending my payout?

Why is my payout delayed?

Integrations

What is a pingback?

How can I set up a pingback?

How can I add custom pingback parameters?

What is the difference between HTTP and Email Pingback?

Which shopping cart plugins does Terminal3 support?

Subscription

I want to renew my subscription. How do I do it?

How do I cancel my subscription? I don’t want to be charged anymore.

Refunds

I contacted Terminal3, but my payment is still not refunded. Why is this the case?

What is your refund policy?

Why did I get a refund instead of my goods?

GDPR

What is GDPR?

Does Terminal3 comply with GDPR?

What personal data does Terminal3 have about me?

How can I request for my data to be updated or deleted?