# Support center

## About

### What is Terminal3?

### What is Paymentwall? How is it related to Terminal3?

## Payment methods

### How many payment methods do you have?

### I already offer credit card payments to my users. What else do I need?

## Account

### How do I delete my account on Terminal3?

### I have forgotten my account credentials on the gaming website. What should I do?

## Payments

### Am I being charged for 'Initiated' payments?

### How do I cancel recurring billing for a subscription?

### How can I add my preferred payment method?

### How can I check my previous payments?

### Do you store my credit card details?

### How can I remove autofill of my credit card details?

### My money was taken from me but I still don’t have the credits. What should I do next?

### I am trying to make a payment using your platform but I’m not able to proceed! Can someone please help me?

### How long will it take for my bank transfer to go through?

### I was charged multiple times by Terminal3 but I only paid once.

### Why was my charge higher than what I paid for? Why is there an additional charge?

## Payment Verification

### Why was my payment blocked?

### I was blocked from making new payments. Why am I being asked to provide my personal documents?

### I don't have a scanner to scan a photo of my card or ID. What should I do?

### Is it secure for me to upload a scanned copy of my personal ID?

### Do I need to upload my documents each time I pay?

### In case I change my mind to make the payment during the transaction verification, how can I cancel my payment?

### My credit card was stolen. Can you make sure that I would not be charged from this card?

### What happens when I’m using a different credit card from the one that I used to pay with?

### Why am I being asked for an ID and/or a copy of my payment receipt?

## Payouts

### How can I receive my payout?

### How often can I receive my payouts?

### I am still a minor. Can I receive my payout?

### In which currency can I receive my payout?

### Is there any minimum payout amount that I need to meet?

### Why are you not sending my payout?

### Why is my payout delayed?

## Integrations

### What is a pingback?

### How can I set up a pingback?

### How can I add custom pingback parameters?

### What is the difference between HTTP and Email Pingback?

### Which shopping cart plugins does Terminal3 support?

## Subscription

### I want to renew my subscription. How do I do it?

### How do I cancel my subscription? I don’t want to be charged anymore.

## Refunds

### I contacted Terminal3, but my payment is still not refunded. Why is this the case?

### What is your refund policy?

### Why did I get a refund instead of my goods?

## GDPR

### What is GDPR?

### Does Terminal3 comply with GDPR?

### What personal data does Terminal3 have about me?

### How can I request for my data to be updated or deleted?