Support Center

About

Terminal3 is a platform dedicated for gaming entities where users/gamers can process their payments. It also acts as a global marketplace and aspiring merchants can create a game shop.

What's Paymentwall? How is it related to Terminal3?

Paymentwall is a leading global payments platform that supports credit card options and 150 local payment options worldwide. Terminal3 is dedicated to gaming entities and it uses the platform of Paymentwall to cater to multiple customers all over the world.

Payment Methods

How many payment methods do you have?

We partner with global payment processing companies to provide online billing solutions with over 120 payment methods that include:

  • Digital wallets
  • Mobile and landline payments
  • Prepaid cards
  • Payment kiosks
  • Debit cards
  • Bank transfers

And more! All of these payment methods will allow you to monetize gamers from all around the world, whether you're selling virtual goods in-game or providing online services (SaaS).

I already offer credit card payments to my users. What else do I need?

You're only covering a percentage of your users. But by signing up with Terminal3, you'll have full coverage in more than 200 countries with local options for each of these markets. If you can't decide which payment options to use, you can work closely with our optimization team to get the most out of our services.

Account

How do I delete my Terminal3 account?

If you want to delete your account, please contact us: support@terminal3.com.

I've forgotten my account details on the gaming website. What should I do?

We only process payments for the website. Please contact the support team of the website so they can help you.

Payments

Am I being charged for 'Initiated' payments?

Initiated payments mean your purchase is either pending or didn't go through successfully. Pending transactions are normally applicable for payment methods that need further processing—such as bank transfers. Otherwise, you won't be charged for ‘Initiated’ payments.

How do I cancel recurring billing for a subscription?

To cancel your recurring billing to a website or an application, go to the Terminal3 payment page on the website you made a purchase and click on the "Help" button. Go to the "Recurring Payments" tab to see your active recurring subscriptions and click on cancel.

How can I check my previous payments?

To check your previous payments, you can create or sign in to your Terminal3 account. Payments history will be available for you right after sign up.

Do you store my credit card details?

Terminal3 doesn't store credit card details. However, make sure in your browser settings ‘Autofill’ or ‘Autocompletion’ options are turned off to protect yourself from possible fraud actions.

Payouts

How can I receive my payout?

Terminal3 can pay you via the following methods:

  • Bank and Wire Transfer (Globally)
  • Check (US only)
  • PayPal (Globally)

How often can I receive my payouts?

You receive payouts once a month. If your monthly revenues are greater than $100,000 we can send payouts twice a month.

What happens when I’m using a different credit card from the one that I used to pay with?

You may be requested to provide the front and back copies of the new card that you'll be using for future purchases to have it verified, ensuring faster processing of your payments.

Refunds

I contacted Terminal3, but my payment is still not refunded. Why is this the case?

When a user reaches out to Terminal3 support for a refund, this is routed to the approval of the website for approval. If there's a delay in the refund, there are two scenarios: either it’s still pending approval or the request is declined as it’s not meeting the requirement of the website’s refund policy.

What is your refund policy?

The refund policy is based on the approval of the website from which you made a purchase. This varies per website.